meltraxion - Business Communication Finance Education

Information We Collect

Personal Information You Provide

When you register for our services or contact us, we collect information that you voluntarily provide. This helps us deliver the services you've requested and communicate with you effectively.

Name, email address, and phone number
Business name and Australian Business Number (ABN)
Billing address and payment information
Communications preferences and service settings
Content of messages and files you choose to store or transmit through our platform

Information Collected Automatically

Our systems automatically collect certain technical information when you use our services. This data helps us improve performance and security.

Device information including IP address, browser type, and operating system
Usage patterns such as features accessed and time spent on the platform
Log files that record system activity and errors
Location data based on IP address for service optimization

How We Use Your Information

We use the information we collect for specific purposes that support our service delivery and business operations. Here's what we do with your data.

Service Delivery: We process your information to provide the business communications services you've signed up for, including message routing, file storage, and account management.

Billing and Payments: Your payment information is used to process transactions, manage subscriptions, and send invoices. We work with trusted payment processors who maintain PCI compliance.

Customer Support: When you contact us for help, we use your information to respond to inquiries, troubleshoot issues, and provide technical assistance.

Service Improvements: We analyze usage patterns to identify areas for enhancement, develop new features, and optimize system performance.

Security and Fraud Prevention: Your data helps us detect suspicious activity, prevent unauthorized access, and maintain the integrity of our systems.

Marketing Communications

With your consent, we may send you information about new features, service updates, and relevant business insights. You can opt out of marketing emails at any time by clicking the unsubscribe link in any message or updating your account preferences.

Legal Basis for Processing (Australian Privacy Principles)

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), we process your personal information based on several legal grounds.

Legal Basis	Application
Consent	You've given us clear permission to process your information for specific purposes
Contract Performance	Processing is necessary to deliver the services outlined in our agreement with you
Legal Obligations	We're required by Australian law to collect or disclose certain information
Legitimate Interests	Processing serves our business interests while respecting your rights and expectations

Information Sharing and Disclosure

We don't sell your personal information to third parties. However, we do share data with specific partners and service providers in limited circumstances.

Service Providers

We work with carefully selected companies that help us operate our business. These providers are bound by confidentiality agreements and can only use your information for the specific services they perform on our behalf.

Cloud hosting providers for data storage and server infrastructure
Payment processors for secure transaction handling
Email service providers for transactional and marketing communications
Analytics platforms for usage tracking and service optimization
Customer support tools for ticket management and communication

Legal Requirements

We may disclose your information if required by Australian law, court order, or government request. This includes situations where disclosure is necessary to protect our rights, prevent fraud, or ensure user safety.

Business Transfers

If meltraxion is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We'll notify you before your data becomes subject to a different privacy policy.

Data Security and Protection

We implement multiple layers of security to protect your information from unauthorized access, alteration, or destruction. Our security measures include both technical and organizational safeguards.

Encryption: All data transmitted between your device and our servers is encrypted using TLS 1.3. Sensitive data at rest is encrypted using AES-256 encryption standards.

Access Controls: We use role-based access controls to ensure that only authorized personnel can access your information, and only when necessary for their job functions.

Regular Audits: Our systems undergo regular security assessments and penetration testing to identify and address potential vulnerabilities.

Employee Training: All staff members receive training on data protection principles and are bound by confidentiality obligations.

While we take extensive measures to protect your data, no system can be completely secure. If you suspect unauthorized access to your account, contact us immediately at info@meltraxion.pro.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. We've made it straightforward to exercise these rights.

Access Your Data

You can request a copy of the personal information we hold about you. We'll provide this in a commonly used electronic format within 30 days.

Correct Inaccuracies

If you believe any information we hold is incorrect or outdated, you can request corrections through your account settings or by contacting our support team.

Delete Your Information

You can request deletion of your account and associated data. Some information may be retained where required by law or for legitimate business purposes.

Restrict Processing

You can ask us to limit how we use your information while we investigate a concern or resolve a dispute about data accuracy.

Data Portability

Request a copy of your data in a structured, machine-readable format that can be transferred to another service provider.

Withdraw Consent

Where we process your data based on consent, you can withdraw that consent at any time without affecting the lawfulness of prior processing.

How to Exercise Your Rights

To make a request regarding your privacy rights, email us at info@meltraxion.pro with "Privacy Request" in the subject line. Include your full name and account email address. We'll respond within 30 days and may need to verify your identity before processing certain requests.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Retention periods vary based on the type of information and our legal obligations.

Active Accounts

While your account is active, we maintain all information necessary to deliver services, including your profile data, communications history, and usage logs.

Closed Accounts

After you close your account, we typically delete most personal information within 90 days. However, some data may be retained for longer periods where required.

Transaction records: 7 years (Australian tax law requirements)
Communications logs: 2 years (dispute resolution purposes)
Aggregated analytics: Indefinitely (anonymized and non-identifiable)
Legal hold data: Until the legal matter is resolved

International Data Transfers

Your information is primarily stored on servers located in Australia. However, some of our service providers operate from other countries, which may result in your data being processed internationally.

When we transfer data outside Australia, we ensure appropriate safeguards are in place. This includes using service providers in countries with adequate data protection laws or implementing contractual protections that require recipients to maintain security standards comparable to Australian requirements.

Cross-Border Service Providers

We currently work with service providers located in the United States and Singapore for specific functions like cloud hosting and analytics. These providers are contractually obligated to protect your information and use it only for the purposes we've specified.

Cookies and Tracking Technologies

Our website and services use cookies and similar technologies to enhance functionality and analyze usage patterns. Here's what you need to know about how we use these technologies.

Essential Cookies

These cookies are necessary for our services to function properly. They enable core features like account authentication, security features, and load balancing. You can't opt out of essential cookies if you want to use our services.

Analytics Cookies

We use analytics tools to understand how users interact with our platform. This helps us identify issues, measure feature adoption, and make informed decisions about improvements. These cookies collect aggregated data that doesn't personally identify individual users.

Preference Cookies

These cookies remember your settings and preferences, such as language selection, dashboard layout, and notification preferences. This creates a more personalized experience across sessions.

Managing Cookie Preferences

You can control cookie settings through your browser preferences. Keep in mind that blocking certain cookies may affect your ability to use some features of our services. Visit your browser's help section for instructions on managing cookies.

Children's Privacy

Our services are designed for business use and are not intended for individuals under 18 years of age. We don't knowingly collect personal information from children.

If we become aware that we've collected information from someone under 18, we'll take steps to delete that information promptly. If you believe we may have inadvertently collected data from a minor, please contact us immediately.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we'll notify you through email or a prominent notice on our website.

The "Last Updated" date at the top of this policy indicates when the most recent changes were made. We encourage you to review this policy periodically to stay informed about how we're protecting your information.

Continued use of our services after a policy update constitutes acceptance of the revised terms. If you disagree with changes to the policy, you can close your account before the changes take effect.

Complaints and Disputes

If you have concerns about how we've handled your personal information, we want to hear from you. We're committed to resolving privacy-related issues promptly and fairly.

Internal Complaint Process

First, contact our privacy team at info@meltraxion.pro with details of your concern. We'll acknowledge your complaint within 5 business days and provide a full response within 30 days. If the matter is complex, we'll keep you informed of our progress.

External Resolution

If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). You can contact them at:

Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992
Website: www.oaic.gov.au

Privacy Policy